If you experience a problem with Banner report the problem to the OIT Help Desk at ext. HELP (4357).

The Help Desk is available to assist you Monday - Friday (except holidays) from 8:30 am - 4:30 pm.

When calling be prepared to provide the Help Desk Technician with the following information:

• Your name
• Department
• Phone number
• Banner Username
• Description of the problem
• Any form names (e.g. SPAIDEN) that are involved
• Any error numbers or messages that appear in dialog boxes or on the Banner Status Bar if available
• What were you attempting to do that triggered the error?
• Are coworkers experiencing the same problem?
• Priority: Critical, Can Work Around, Low

The Help Desk Technician may request that you provide additional information not listed above.